Next-levelsupport andservice that
drives savings and lifts barriers
No robots. No phone mazes. Just pharmacy experts ready to help members lower their prescription drug costs.
Our in-house team of pharmacists and certified pharmacy technicians work the front lines and behind the scenes to support an incomparable member experience.
With one call or a couple clicks, members get concierge service for doctor approvals and pharmacy transfers, and anything else standing in the way of a lower-cost prescription. RxSS does the work. Your members save money and maximize the benefit you worked hard to build.
Meet the Team
Empathetic to the core, our support team knows the burden of high prescription costs and the frustration people have with a confusing pharmacy system. Years of retail pharmacy experience have led them to where they are today—making a real difference in our members’ lives.
CLICK. SWITCH. SAVE.
Some of the biggest savings opportunities we find may require a member to change prescriptions or request a specific generic. These steps might present a barrier for some members, so we take care of everything for them.
After one click from the member’s Rx Savings Solutions account, our team automates the switch to a lower-cost, therapeutically equivalent prescription:
We contact the member’s doctor to get approval for the lower-cost prescription.
A follow-up email is sent to the member explaining next steps and timing.
The member is notified when the new prescription is ready.
By The Numbers
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Average time members spend switching a prescription
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Average time to complete request
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Average plan savings per switch
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New prescription requests our team completes
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Average time members spend switching a prescription
days
0
Average time to complete request
per year
$
0
Average plan savings per switch
success rate
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%
New prescription requests our team completes
4 reasons Members reach Out
Activate their account over the phone—then learn about ways to reduce out-of-pocket costs
Simple switches to lower-cost options—our team can do it all for them
One-on-one prescription drug consultation whenever they need it
Unbiased decision support
