Concierge service from
No robots. No phone mazes. Just pharmacy experts ready to help members lower their prescription drug costs.
An in-house team of licensed pharmacists and certified pharmacy technicians provide a member experience you won’t find with other solutions.
Our Pharmacy Support team will do everything from handle doctor approvals and pharmacy transfers, to help members fully understand and maximize their benefits.
Meet the Team
Empathetic to the core, our support team knows the burden of high prescription costs and the frustration people have with a confusing pharmacy system. Years of retail pharmacy experience have led them to where they are today—making a real difference in our members’ lives.
CLICK. SWITCH. SAVE.
Some of the biggest savings opportunities we find may require a member to change prescriptions or request a specific generic. These steps might present a barrier for some members, so we take care of everything for them.
After one click from the member’s Rx Savings Solutions account, our team automates the switch to a lower-cost, therapeutically equivalent prescription:
A follow-up email is sent to the member explaining next steps and timing.
The member is notified when the new prescription is ready.
By The Numbers
Average time members spend switching a prescription
Average time to complete request
Average plan savings per switch
New prescription requests our team completes
Average time members spend switching a prescription
Average time to complete request
Average plan savings per switch
New prescription requests our team completes
4 reasons Members reach Out
Activate their account over the phone—then learn about ways to reduce out-of-pocket costs
Simple switches to lower-cost options—our team can do it all for them
One-on-one prescription drug consultation whenever they need it
Unbiased decision support
