We can never say enough about the people on our Pharmacy Support team. They do an amazing job assisting members with everything from simple medication questions to convoluted prescription changes.
You don’t take this job unless you want to help people. But that’s selling this team short. They truly loveto help people.
In honor of Valentine’s Day, we thought we’d share 14 examples of how members return the love in our user surveys.
(Some member and/or client names withheld)
“The savings will be extremely helpful for me. The best part was the support provided by Rx Savings and Khisha Crosby. VERY HELPFUL.”
“I was new to the program and not sure how to get the savings, so I used the toll-free number and was connected with Lesley. So, after a very nice conversation …it will save me $600 over the course of a year. She was GREAT!!”
â Mark, Pipefitters Local #597 Member
“I can’t say enough positive things about how helpful Gabby was. She was able to explain everything clearly & help direct me through the website. She walked me through the steps to …take my monthly copay down to zero.”
â Anthony, State of Kansas Member
“Carter spent a great deal of time with me on the phone to search for possible alternatives & then followed up with a phone call and email on the options for refilling the script at half the price I was paying. He was very courteous & extremely helpful. I wish everyone in the service industry was like Carter! Thank you for your service Carter!!”
â Mary, Hill-Rom Member
“This is my first time using Rx Savings Solutions, and I already found I can save money on my prescriptions. Lacey made it easy and called my doctor’s office for me. She continuously followed up, which is wonderful. It’s a great program and the staff is wonderful. They genuinely care about your well-being.”
“The best part is not feeling hopeless about the cost of my prescriptions. Khisha has been so patient and helpful in finding ways for us to save on our prescriptions.”
â Dusti, State of Kansas Member
“The representative I spoke with, Carter Fazli, was professional, kind and knowledgeable. We are so happy with the service that was provided and will recommend it to friends and family, or anyone whose conversation I may eavesdrop on. With the huge monthly discount we are receiving, we will now be filling our scripts monthly instead of every 3 months.”
â Lauren, Community Health Options Member
“The pharmacy was telling me that my insurance company was requiring me to get the name-brand prescription, even though I was told I should be able to get a generic. I called Rx Savings and Ms. Lacey Warsop, the representative, was very helpful in calling the pharmacy and getting everything sorted out to where I was able to get the generic and ended up having to pay nothing. She was extremely helpful, going above and beyond what I expected.”
â Todd Call, DCP Midstream Member
“I feel as though Khisha really went above and beyond to get my situation resolved. Her excellent customer service skills are an asset to the Rx Savings Solutions team!! I wish every company that I dealt with had representatives as competent and friendly as Khisha!”
â Dawn, Pipefitters Local #597 Member
“Lesley Brewer was so understanding and professional. She researched my issue thoroughly and called me back with a solution. She is a real asset to your organization and you are lucky to have her as a team member.”
â Linda, Abbott Laboratories Member
“Gabby helped me so much when I was lost as to what to do. She was confident and sincere in helping me. This lady needs a raise.”
â Susan, State of Kansas Member
“Helpful and courteous are the 1st words that come to mind. Lacey is a great point of contact, and her follow-through was impressive!”
â Mike, Target Member
“I enjoyed my conversation with Lesley Brewer. She was knowledgeable and kind. Please be sure to pass along the love to her! I don’t have to worry about my prescriptions anymore! Thank you!”
“The best part was working with Gabby. She stayed on top of the problem and worked with me until it was resolved.”
â Kristy, Quest Diagnostics Member
If you’re thinking maybe we made these up ourselves, you don’t know Rx Savings Solutions—especially our Pharmacy Support team. Real people helping real people. And they’re both at the heart of what we do every day.
