A timely, targeted, and intelligent approach
to member engagement
When there’s an opportunity to save, we make sure members get the message.
Our engagement and outreach programs leverage more than a decade of historical engagement data to inform every member communication. That doesn’t mean more noise. Just the right message, when it matters most to a member, and delivered in the best channel for success.
Data-Driven
Every member touchpoint is created according to their claims and plan design, and delivered securely through their preferred channels.
Proactive
Notifications are only sent to members who can save, and include simple, straight-forward next steps.
Ongoing
A continuous engagement program that adapts to your plan year and member behavior.
Data-Driven
Every member touchpoint is created according to their claims and plan design, and delivered securely through their preferred channels.
Proactive
Notifications are only sent to members who can save, and include simple, straight-forward next steps.
Ongoing
A continuous engagement program that adapts to your plan year and member behavior.
SEE HOW IT WORKS
Our Engagement Blueprint
Launch
Savings Notifications
Targeted Campaigns
Launch
Launch
Internal memos
Email campaigns
Client communication support
Savings Notifications
Savings Notifications
Email
Direct mail
Text
Phone
Targeted Campaigns
Targeted Campaigns
Re-engagement campaigns
Adherence reminders
Open Enrollment support
Opt-in incentive campaigns
By the Numbers
1 in 0
engaged members switch to a lower-cost option
0
months before an engaged member makes a behavior change
0 %
employer average engagement rate for members on maintenance medication
$ 0
average total savings per behavior change
engaged members switch to a lower-cost option
1 in 0
months before an engaged member makes a behavior change
0
employer average engagement rate for members on maintenance medication
0 %
average total savings per behavior change
$ 1001
Engagement in Action
Dusti was just managing to keep up with the price of prescriptions. Then her out-of-pocket costs suddenly quadrupled. Days of panic and despair set in, until she received one of our personalized savings notifications.
Success Stories
Security Health Plan
Account Activation Case Study
Michael's Story
Security Health Plan
Account Activation Case Study
Account Activation
CASE STUDY
Follow the paths of two employer plan sponsors that increased RxSS account activation an average of 70% by making it a priority for employees during benefits enrollment.
Michael's Story
MEET Michael
Michael was diagnosed with COVID-19 early in 2020. Tough to know which is worse—his harrowing experience, his severe and persistent symptoms, or the cost of the prescriptions he needs to live and see tomorrow.
What Our Members Say
*Eligible members on maintenance medications; employer clients live for 1+ years who followed the RxSS marketing plan.
Learn how Security Health Plan and RxSS partnered to develop the right approach to drive member engagement and pharmacy savings.